Vol 7 Test 9 Part 1

Section 1
(0:00 - 0:58)
You will hear a telephone conversation between a customer and a representative of an agency that arranges cleaning services for people's houses. First, you have some time to look at questions 1 to 4. Now listen carefully and answer questions 1 to 4. Good morning, Home Care Cleaning Agency. Oh, hello.
I'd like to arrange to have some cleaning done, please. Certainly. Have you used our services before? No, I haven't, but a friend of mine has often used your company and suggested I phone you.
(0:59 - 1:06)
Oh, that's great. I'll just take some details from you and then you can let me know exactly what you would like done. Okay.
(1:06 - 1:39)
First of all, what area are you in? I'm in the South West. Okay, and are you interested in having a regular cleaner or is this a one-off clean? No, I'd like to arrange to have someone come in once a week. Right.
Now, let's just get a bit of information about the house. How many bedrooms does it have? Three. Are they all double bedrooms? Well, one of the bedrooms is quite small, so it's probably really two double rooms.
(1:39 - 2:11)
Right. We have the small bedroom set up as an office. Okay.
And just a standard kitchen, lounge, dining room and bathroom? Well, actually, we don't have a separate dining room. It's a kitchen-diner. Then there's the lounge, and as well as that, we have a family room.
Oh, and two bathrooms. Okay. Before you hear the rest of the conversation, you have some time to look at questions five to ten.
(2:52 - 3:02)
Now listen and answer questions five to ten. Right. That's all I need to know about the house itself.
(3:02 - 3:20)
Now, what we do is we offer a basic cleaning service and then you let us know about anything extra you'd like cleaned. Right. And what does the basic service include? We clean all the floors and surfaces and do a basic clean in the kitchen and bathroom.
(3:21 - 3:35)
Okay, that sounds good. And do you clean windows? Well, I'm afraid we don't do that. Health and safety regulations.
But we do offer other special services. We can put clean sheets on the beds, for example. Uh-huh.
(3:36 - 3:44)
Or we can clean out your fridge. A lot of people like that done. I'm not so worried about that, but I would like the sheets changed.
(3:44 - 3:52)
That's no problem. We can do that. What about the carpet? As well as the standard vacuum, we can shampoo it if you want.
(3:52 - 4:26)
Right. We've got young children, so it gets pretty dirty. I haven't had it done for six months.
It really needs doing more often than that. You can have it done every month if you like, but three months is what we usually recommend. That sounds good.
The only other thing is the washing. Do you do laundry work? Yes, we do. That's no problem.
What exactly would you like done? Well, it's no problem to put a load of washing in the machine. I can do that. But I would like to have the ironing done.
(4:26 - 4:34)
That's fine. And would you like the washing put away in drawers or wardrobes? No, it's okay. You can just leave everything out and fold it up.
(4:34 - 4:46)
Okay, right. Now, I'll just set up an account for you and I'll take down some of your details. First of all, what's your full name? It's Rose Killey.