a complaint that you made and you were satisfied with the result

Q2 2025
Part 2 & 3 (Cue Card + Discussion)
5 questions
Part 2: Long Turn (Cue Card)
Describe a complaint that you made and you were satisfied with the result
You should say:
  • When it happened
  • Who you complained to
  • What you complained about
  • And explain why you were satisfied with the result
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Part 3: Discussion Questions
1. Would you buy things in the shops which you have complained about before?
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2. Which one is better when making a complaint, by talking or writing?
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3. Do you think customers’ complaints will improve products or services?
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4. Are there any disadvantages to setting up customer service?
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