an occasion when you met someone complaining about something in public (in a restaurant or another place)

Q1 2024
Part 2 & 3 (Cue Card + Discussion)
5 questions
Part 2: Long Turn (Cue Card)
Describe an occasion when you met someone complaining about something in public (in a restaurant or another place)
You should say:
  • When and where it happened
  • What he/she complained about
  • What the result was
  • And explain how you felt about the experience
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Part 3: Discussion Questions
1. Do you think compliance is important for business?
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2. Do you think it’s important for a business company to train their employees to react to the
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3. customer's complaints?
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4. Do you think are complaint is better to speak to someone or write it down like in an email?
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