a problem you had while shopping online or in a store

Q1 2023
Part 2 & 3 (Cue Card + Discussion)
5 questions
Part 2: Long Turn (Cue Card)
Describe a problem you had while shopping online or in a store
You should say:
  • When it happened
  • What you bought
  • What problems you had while shopping online
  • And explain how you felt about it
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Part 3: Discussion Questions
1. What kind of service do you think is good?
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2. What are the differences between shopping online and in stores?
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3. What problems do customers ofter have while shopping?
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4. What do you think customers should do when there are problems with the products they bought online?
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